Getting started
Enrolling, choosing a program and finding the right level.
Browse help topics
Find your answer in a tap.
Classes & schedule
Class links, recordings, rescheduling and make-up classes.
Billing & refunds
Payments, sibling discounts, invoices and our refund promise.
Progress & certificates
Progress reports, Demo Day and named certificates.
Safety & privacy
How we keep classrooms safe and children’s data private.
Tech setup
Devices, webcams, internet and robotics kits.
Quick fixes
Solve it in a minute.
The questions families ask us most once classes are underway.
First, refresh the page and make sure the browser has permission to use the camera and microphone. Try Chrome or Edge if possible. If it still does not work, message us on WhatsApp or email — we will send a fresh link and the teacher will wait for your child.
Let us know at least 24 hours before class and we will move your child to another session that week. Missed one unexpectedly? Every class is recorded, and you can book a free make-up session from your dashboard or by contacting us.
Log in to your family dashboard to see class recordings, projects and monthly progress reports. We also email a summary to parents every month.
Invoices are emailed after each payment and are available in your dashboard. To change a card or payment plan, contact our parent success team and we will help within one business day.
Your child’s safety comes first. Email us or message us on WhatsApp with the class name and time, and a senior team member will respond the same day. Every class is recorded so we can review any concern quickly.
Talk to a human
Still need a hand?
Our parent success team is here Monday to Saturday, 9am–7pm ET, and usually replies within a few hours.